We operate quite differently to the average Managed IT Services Company
Average Brisbane IT Services |
Winbasic |
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|---|---|---|
Fees |
Fees are charged in batches, in advance, leaving little control over how time is used. |
We only bill at the end of the month for work performed. We prefer transparency. |
Enquiry response time |
Take a ticket. The time you call will influence how long it takes to get a response |
You’ll be answered within the hour during business hours – by a person. No tickets, ever. |
Willingness to work after hours |
Many Brisbane IT Support companies prefer to work during business hours, but this can cause disruption for your business. |
We’re happy to perform maintenance work after hours. It’s just more convenient for our clients. No extra charge either. |
Security |
Various levels of security. |
We offer maximum security for your business. We are ASIO (Australian Security Intelligence Organisation) and ADF (Australia Defence Force) approved, and have Australian Defence Force and Australian Federal Police security clearances. |
Office Location |
Many of our competitors work from expensive inner city/city fringe locations – which means overheads are charged on in their fees |
We operate our family business from a Brisbane based office; so we can full monitor and support our clients with far fewer overheads. |
On site visits |
You’ll often only see IT consultants when there is an issue to be resolved. |
We do regular onsite visits to monitor things – often spotting problems before they occur, saving significant time and money. |
Client Retention |
It is notorious for high turnover of clients because of inferior, unreliable service. |
Our average client retention is 15 years… speaks for itself! |
Values |
Various |
A family business with IT in our blood, we genuinely care about our clients. We operate with the highest integrity and we’re not happy if we’re not making a tangible difference to our clients’ businesses. |
