We operate quite differently to the average Managed IT Services Company

 

 

Average Brisbane IT Services

Winbasic

Fees

Fees are charged in batches, in advance, leaving little control over how time is used.

We only bill at the end of the month for work performed. We prefer transparency.

Enquiry response time

Take a ticket. The time you call will influence how long it takes to get a response

You’ll be answered within the hour during business hours – by a person. No tickets, ever.

Willingness to work after hours

Many Brisbane IT Support companies prefer to work during business hours, but this can cause disruption for your business.

We’re happy to perform maintenance work after hours. It’s just more convenient for our clients. No extra charge either.

Security

Various levels of security.

We offer maximum security for your business. We are ASIO (Australian Security Intelligence Organisation) and ADF (Australia Defence Force) approved, and have Australian Defence Force and Australian Federal Police security clearances.

Data Storage

Many use cloud based systems storing your data in overseas data centres potentially vulnerable to breaches.

Our clients’ data is stored in multiple LOCAL locations within our dedicated 24/7 onsite data – never offshore.

Office Location

Many of our competitors work from expensive inner city/city fringe locations – which means overheads are charged on in their fees

We operate our family business from a Brisbane based office; so we can full monitor and support our clients with far fewer overheads.

On site visits

You’ll often only see IT consultants when there is an issue to be resolved.

We do regular onsite visits to monitor things – often spotting problems before they occur, saving significant time and money.

Client Retention

It is notorious for high turnover of clients because of inferior, unreliable service.

Our average client retention is 10 years… speaks for itself!

Values

Various

A family business with IT in our blood, we genuinely care about our clients. We operate with the highest integrity and we’re not happy if we’re not making a tangible difference to our clients’ businesses.

 

Our Guarantee : A PERSON on the end of the line – 24/7+ Response in one hour (business hours)